These Terms of Service (“Terms”) govern access to and use of the HyperInfer platform and APIs (the “Service”), operated by Titan Tech Development L.L.C-FZ, a company incorporated in the United Arab Emirates (“Titan”, “we”, “us”). By accessing the Service, or by signing an order form that references these Terms, you (“Customer”) agree to them. Where Customer and Titan sign a master services agreement or order form, that document controls over any conflicting term here.
1. Agreement & definitions
“Customer Data” means inputs Customer submits to the Service (prompts, messages, files) and the outputs generated for Customer. “Documentation”, “Order Form”, “Confidential Information”, “AUP” (Acceptable Use Policy), “DPA” (Data Processing Agreement) and “SLA” (Service Level Agreement) have the meanings given where used. The DPA, AUP and SLA are incorporated by reference.
2. The Service & accounts
We provide private, single-tenant inference for open-weight models. Customer must provide accurate registration information and is responsible for safeguarding API keys and credentials and for all activity under its account. Report suspected compromise to [email protected]. Access is granted to Customer and its authorised users only.
3. Acceptable use
Customer will use the Service in compliance with the AUP and applicable law, and is responsible for ensuring its use of each open-weight model complies with that model’s licence. Prohibited, without limitation: unlawful, infringing, or harmful content; attempts to disrupt, reverse engineer, or probe the Service or circumvent usage limits or security controls; and using outputs to train, fine-tune, or build a competing inference or model-hosting service. We may suspend access to address a material AUP breach, security risk, or legal requirement, with notice where practicable.
4. Customer Data — inputs & outputs
Customer owns all right, title and interest in Customer Data, including inputs and outputs. Customer grants us only a limited, non-exclusive licence to process Customer Data solely to provide, secure and bill the Service for Customer, for the duration of each request. We claim no ownership of inputs or outputs and assert no perpetual or broad content licence. Customer is responsible for having the rights and consents needed for the data it submits. Aggregated, de-identified operational metadata (e.g., token counts, latency) may be used to operate and improve the Service; such metadata never includes Customer Data content.
5. Zero data retention & privacy
The Service operates under zero data retention: we do not log, store, persist, cache to disk, or otherwise retain the content of inputs or outputs, and we never use Customer Data to train, fine-tune or evaluate any model. Customer Data exists only in volatile memory for the duration of a single request and is purged on completion. Processing of personal data is governed by the Privacy Policy and DPA.
6. Service levels & support
For applicable plans we provide a 99.99% uptime commitment with financially-backed service credits and contractual support response times, as set out in the SLA and the Order Form. Service credits are Customer’s sole and exclusive remedy for failure to meet the uptime commitment.
7. Fees
Fees are custom and set out in the Order Form, based on dedicated capacity, committed throughput and deployment model. Unless stated otherwise, fees are exclusive of taxes, including UAE VAT, which Customer is responsible for. Fees are non-refundable except as expressly stated or as a no-cause-termination refund. We may revise pricing on renewal with prior notice.
8. Intellectual property
We retain all rights in the platform, software, models we develop, and Documentation. Customer retains rights in Customer Data and in outputs generated for it, subject to the underlying open-weight model licences. Feedback Customer voluntarily provides may be used without restriction to improve the Service. Each party retains its own trademarks; neither may use the other’s marks without consent except to identify the relationship.
9. Confidentiality
Each party will protect the other’s Confidential Information with at least the degree of care it uses for its own sensitive information (and no less than reasonable care), use it only to perform under these Terms, and disclose it only to personnel and advisers with a need to know under equivalent obligations. This includes audit reports, security questionnaires and non-public technical information.
10. Warranties & disclaimers
We warrant that we will provide the Service with reasonable skill and care and in accordance with the Documentation. Except as expressly stated, the Service is provided “as is” and we disclaim all other warranties to the extent permitted by law. Model outputs may be inaccurate, incomplete or unsuitable; Customer is responsible for evaluating and validating outputs before relying on them, and must not rely on outputs as professional (legal, medical, financial) advice.
11. Indemnification
We will defend Customer against third-party claims alleging that the HyperInfer platform (excluding open-weight models, Customer Data, and Customer’s use) infringes that party’s intellectual-property rights, and will pay resulting damages finally awarded or agreed in settlement. Customer will defend us against third-party claims arising from Customer Data, Customer’s use of the Service, or breach of the AUP. Each indemnity is conditioned on prompt notice, sole control of the defence (with the other party’s reasonable cooperation), and no admission without consent.
12. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) each party’s aggregate liability arising out of or related to the Service is limited to the fees paid or payable by Customer in the 12 months preceding the event giving rise to the claim. These limits do not apply to: a party’s indemnification obligations; Customer’s payment obligations; breach of confidentiality; or liability that cannot be limited under applicable law.
13. Term & termination
These Terms apply for the period stated in the Order Form. Either party may terminate for material breach not cured within 30 days of written notice. We may suspend the Service for non-payment, AUP/security breach, or legal requirement. On termination, Customer’s right to use the Service ends and we will delete or return remaining account and operational metadata as set out in the DPA. Because inference content is never retained, no Customer Data content persists to return or delete. Clauses that by nature should survive (IP, confidentiality, liability, indemnity, governing law) survive termination.
14. Export, sanctions & anti-corruption
Each party will comply with applicable export controls, economic-sanctions and anti-bribery laws (including those of the UAE and any other applicable jurisdiction). Customer represents it is not subject to sanctions and will not provide access to sanctioned persons or for prohibited end-uses.
15. Governing law & dispute resolution
These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute by good-faith negotiation between senior representatives for 30 days. Any dispute not so resolved will be finally settled by arbitration under the Rules of the Dubai International Arbitration Centre (DIAC), by one arbitrator, seated in Dubai, conducted in English; judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive relief for IP or confidentiality breaches in any court of competent jurisdiction. An Order Form may specify a different governing law or forum for a specific customer.
16. General
The following general terms apply:
- Assignment — no assignment without consent, except to an affiliate or in a merger.
- Force majeure — neither party is liable for delay or failure caused by events beyond its reasonable control.
- Notices — to [email protected] and the registered address below.
- Order of precedence — Order Form > MSA > DPA > these Terms > AUP/SLA.
- Other — entire agreement; severability; no waiver; independent contractors.
- Changes — we may update these Terms with notice; material changes take effect on renewal or 30 days after notice.
The Service is operated by Titan Tech Development L.L.C-FZ, a company incorporated in the United Arab Emirates holding Commercial Licence No. 2423941.01. Notices and legal enquiries: [email protected].